Why Are Phone Skills So Important?
Because They Put
Money In Your Pocket!
Are You Losing Thousands Of Dollars
Because Of Poor Phone Skills
One of the most important aspects of success in business is the ability to communicate by telephone. Not Email - Not Text – But, by that taken for granted instrument the PHONE!
Consider how much of your working day is spent on the telephone and how much your business relies on the telephone.
For some businesses the telephone is almost their entire source of revenue. Imagine being without a telephone. How would it affect your business?
First Impressions Do Matter
Your Phone Is A Front Door For Customers
Your initial impression to potential customers is vital to whether or not they will do business with you or your competitor.
Many studies have proven that first impressions will make or break a deal.
You may think that the first impression is when you answer that call and you would be wrong. The first impression is when the call is not answered or it goes into voicemail and the voicemail message says “please leave a message and I’ll get back to you as soon as I can” or some other sorry message.
And, the depressing thing is you probably don’t even know how many sales you’re missing.
How you answer your phone calls is critical to your business success. It can make or break a customer relationship.
When it comes to effective telephone communication, it’s often the little things that make a big difference in setting the tone for the entire customer experience.
Communicating Effectively On A Phone Call
Is A Valuable Skill
Good phone skills will often turn that phone call into a sale.
Every call makes an impression. People form opinions in the first few seconds. And, that is if the phone call is even answered!
As the first point of contact your telephone skills can make or break your business.
The impression you give callers influences whether they will do business with you or your competition.
- The phone ringing and ringing and then going to voice mail
- Can't get information from the person answering the phone
Most Businesses “Blow It” When Answering The Phone And Don't Even Know It!
Don’t Be One Of Them